F.A.Q.

Where does Granite come from?

It is found all over the world. A few places where granite is quarried; Greece, Brazil, Argentina, Canada, China, Egypt, India, Spain, Portugal, Saudi Arabia, Italy, Ukraine, Zimbabwe, and, yes, in the wonderful United States of America.

How is Granite formed?

We all wonder how this beautiful stone is formed. Granite is formed by a solidification of magma under the earth’s surface. As magma is forced between rocks, it starts to cool slowly to form large crystals.  The crystals that make up granite are felspar, mica, quartz and other minerals that together create unique patterns, and colors. This natural process takes millions of years to form giving granite its strength with unique and inconsistent markings that make it one of a kind.

Formation

1) A magma chamber forms;

2) It slowly cools;

3) Continued uplifting from tectonic action forms mountains;

4) Erosion and continental glaciers scour the earth exposing the granite dome at the surface.

 granite sketch

What is the quality of the Granite we recommend?

At Pure Granite & Stone we recommend A Grade granite. We recommend A Grade granite because it has very few fissures or pits in the stone. B and C Grade granite should be used on walls.

What are the advantages of Granite kitchen countertops?

One of the advantages of having granite countertops is the uniqueness of each stone. There are no two pieces of granite exactly the same. For that reason, granite adds elegance and texture to your kitchen. Among many other advantages, granite is very durable, hard, heat resistance and easy to maintain.

How to clean Granite countertops?

It is very simple to keep your countertops clean and looking bright. We recommend our customers to use mild anti bacterial cleaners that do not contain ammonia and/or bleach. Cleaners that contain ammonia and/or bleach will eventually remove the sealer on the countertop. You could use an antibacterial dishwashing detergent but be aware that over time it will cause a film build up on the top and dull your countertop.  The film build up can be removed by wiping the surface with denatured alcohol.  If you would like to an over-the-counter product, visit our showroom and ask for Supreme Surface Granite Cleaner. This cleaner will clean, polish, and seal and your granite.  However, we prefer that your tops be professionally sealed to protect your investment against permanent staining and to make it a joy to be in the kitchen.  It is beyond sad to see beautiful granite ruined by neglect.  Protect your granite; Call Pure Granite & Stone to provide Sealing services 513-771-7111.

Can I cut on my countertops?

Yes, you can. Granite is a very hard stone that will definitely dull and damage your knives very quickly, but it will not scratch your granite.  This happens because the granite as actually harder than the blade of the knife.

How can you tell if your countertops need to be re-sealed?

To find out if your countertops need to be re-sealed apply a couple of drops of water on your countertop and let it stand for 10 to 15 minutes. If the water is absorbed, you will need to have your granite countertops sealed.  It is very crucial for you to take care of this as soon as possible, otherwise your granite will be start to stain easily. Granite is like any other stone; it is porous and absorbent, at risk, if it is not sealed.

Do I need to be at the job site during templating and installation appointments?

Yes. The homeowner needs to be present at the time of any appointment. If by any chance you can not be present, a representative over the age of 18 most be present.  Additionally, during template, it is critical that the homeowner ask questions and discuss the tops in detail in order to make a masterpiece.  At installation, there will be some questions that only the homeowner can answer.

Should we install a new backsplash prior to the installation of our granite countertop?

No. We recommend the installation of the backsplash be done after the granite countertops are installed. This will allow the tile installer to know exactly where to start the tile backsplash and what size cuts are needed.

What is the most usual thickness of a granite slab?

Granite varies in its thickness. The most popular thickness is a 3cm or 1 1/4”. It is also available in 2cm or 3/4” thickness. Granite is a natural stone and its thickness could slightly vary throughout the whole slab. On the average an 8 foot countertop with 3cm thickness could weigh around 150 lbs.

What is the difference between granite and man-made countertops?

Granite is a natural with variations in color and look.  Granite is virtually impervious to heat.  Man made tops like formica is a repeating pattern.  Additionally, we have to be careful with hot foods not to damage man made tops. Granite will withstand temperatures up to 900-1200 F.

Does Granite chip?

Yes, sometimes chips occur around the sink area or on the edges. It can be repaired easily by a trained professional. With a larger chip, save the chip so that it can be used in the repair of your countertop.  Pure Granite & Stone has repair specialists for your granite, marble, quartz, natural stones.

Do you offer a sealer warranty?

Yes.  As a Certified Firm, Pure Granite & Stone is proud to offer a Full 15 year Warranty that is backed by the Dupont Corporation, a fortune 500 company.  This is a registered program which provides real peace of mind.  Ask a representative for more information.

What should you expect at your template appointment?

1.  You will receive a phone call one-half hour ahead from the template crew.
2.  Home owners need to be onsite during template appointment to be able to answer important questions such as seam placement, edge, radius, overhang, color verification, etc.
3.  A seam may be required for numerous reasons.  Please be aware that granite is a material of nature and may have pits, fissures, color variations and veining.  We make every effort when seams are required to make the best match possible.  Seams may be up to 1/8” wide and 1/16” crowning.
4.  All cabinets must be fully set and within 1/8” level before template appointment.
5.  Sink must be on site with sink template for the appointment, unless sink is provided by Pure Granite.
6.  Farm sink must be set prior to template.  Sink template must be on site.
7.  Extra trips as a result of not being ready to template will incur a $125 additional charge for each occurrence.

 What should you expect at your installation appointment?

1.  You will receive a call one-half hour ahead from the install crew.
2.  Home owners need to be onsite to approve work/make payment (if required) and to address issues that may arise.
3.  Dust
4.  Noise
5.  Walls are often not straight and may need to be notched/cut into to properly fit your countertops.
6.  Walking in/out of the house frequently with tools and supplies.
7.  Cabinets may be trimmed on the inside to accommodate sinks.
8.  Please make sure there is a clear parking spot and pathway to access house easily as the material is very heavy. The walkway     must be free of snow, ice and any other hazards.
9.  Existing tops must be removed and plumbing disconnected unless tear out is a part of the quote.
10. There may be gaps between granite and cabinets which are shimmed and adhered with silicone.
11. Overhangs may need to be adjusted due to walls out of square.  Therefore, overhangs may not be consistent.
12. Extra trips as a result of not being ready to install will incur a $125 additional charge each occurrence.
13. Inside floors cannot be covered by drop cloth due to safety issues.  If needed, please protect floors with cardboard, red rosin paper, etc.
14. Plumbing reconnect should be done the following day, if possible, to allow optimum curing time for undermount bowl adhesion.
15. Installers will be collecting any balance that is due.